Customer service
FAQ - Frequently Asked Questions
Ticket insurance
- What is the Event ticket cancellation insurance?
- For further information please click here. Please note that the ticket insurance is only applicable for residents of the… Show more
- How do I withdraw from the Ticket insurance?
- You have the right to withdraw from your insurance contract within 14 calendar days. This must be done in writing (e.g. … Show more
Ticket selection
- How can I browse tickets?
- To browse tickets, there is a search bar available on the website. You can find the search bar in the upper right corner… Show more
- How do I select the ticket I want to buy?
- When you decide to purchase tickets on the website, find the event and click on it. If several options are available, cl… Show more
- What does the whole purchasing process look like?
- For the entire description of the purchasing process with images, click here.
- How to choose more than one event?
- When you choose your first tickets, the purchasing process will take you to delivery. Instead of choosing delivery, clic… Show more
- How can I review my selection?
- Your selection is visible during the entire purchasing process in the “Cart contents” section. The contents can also be … Show more
- What about minors?
- Article 21 of the Law on the Protection of Public Order and Peace (ZJRM-1) stipulates that between midnight and 5 a.m., … Show more
- I’m interested in buying a larger number of tickets, where can I buy them?
- If you’re buying a larger number of tickets, please contact us at info@eventim.si. Please indicate all relevant details … Show more
User account
- What’s a user account?
- A user account is an account created with an email address and password. We will also send a registration and purchase c… Show more
- How can I create a user account?
- You can create a user account by clicking on “User account” found in the upper right corner of our website. When you cli… Show more
- Where can I see my recent purchases?
- In order to view your recent purchases, you have to be signed in to your user account. Then click on “User Account” in t… Show more
- Where can I change my details?
- In order to change your details, you have to be signed in to your user account. Then click on “User Account” in the uppe… Show more
- I forgot my login password. What can I do?
- If you can’t remember your password, click on your user account found in the upper right corner of the website, then sel… Show more
- I want to have an event.card. Where can I request it?
- You can order the event.card loyalty card through your user account, for which you have to be logged in. Click on “User … Show more
- Where and how can I subscribe to news?
- When you’re signed in to your user account, you can review the news you’re subscribed to and the ones you can additional… Show more
- What if I don’t have a user account?
- If you don’t have a user account, you can also buy tickets on our website as a guest. The purchasing process will remain… Show more
Delivery/ Pick up
- What are my delivery options?
- You can choose between several delivery methods. The delivery method depends on the date of the order and the location o… Show more
- What is print@home?
- A print@home ticket is a ticket that you can print on your own and use it to enter the venue. You can find more informat… Show more
- I haven’t received my Print@home tickets per email. What now?
- There is a possibility that you have entered an invalid email address during the purchase or that there has been a techn… Show more
- What’s an e-ticket?
- An e-ticket is a ticket in electronic form. Each e-ticket is labelled with its respective QR code. You can find more in… Show more
- How can I change the delivery method during the purchasing process?
- Before placing your order, you can change the delivery method during every step of the purchasing process. You can do th… Show more
- I haven’t received any confirmation on the purchase of tickets per email. What now?
- There is a possibility that you have entered an invalid email address during the purchase. In that case, please refer to… Show more
Payment
- How can I make my payment?
- Payment methods can differ based on the selected delivery method, the organiser’s wishes and the date of the event. The… Show more
- What is the payment deadline?
- If you select “Prepayment” or “With cash at outlets”, payment for tickets is due to be settled within 3 business days fr… Show more
- What cards can I use to carry out the purchase?
- You can carry out the purchase using Diners Card, Mastercard and Visa. Please note that the card must contain a CVC/CVV … Show more
- I want to pay by credit card – where do I find the CVV / CVC verification code on my credit card? What is CVV/CVC?
- CVV (CARD VERIFICATION VALUE CODE) is a three- or four-digit number on the card that reduces the possibility of misuse i… Show more
- How can I change the payment method during the purchasing process?
- Before placing your order, you can change the payment method during every step of the purchasing process. You can do thi… Show more
Event.club
- What is event an card?
- An event.card is an Eventim loyalty card. By becoming a member of our loyalty club and by receiving a loyalty card, you … Show more
Terms of use
- What are the general terms and conditions? Where can I read them?
- The customer is bound by the general terms and conditions applicable at the time of the purchase (placing an online orde… Show more
Gift voucher
- Where can I buy gift vouchers and under which conditions?
- Treat your loved ones to the perfect gift that can be redeemed to their own wishes. Eventim gift vouchers can be purchas… Show more
Problems after the purchase
- Lost/stolen tickets - What should I do?
- Tickets are securities, a document that essentially doesn’t have a replacement. Tickets cannot be simply replaced if you… Show more
- I’ve noticed a mistake during the purchase - I’ve chosen the wrong event/wrong number of tickets/wrong delivery or payment method.
- Before clicking on “Payment”, the customer is responsible for checking all purchase information (date and purchase total… Show more
- There was an error during the purchase.
- Please try to carry out the purchase again. If the error persists, please contact us at info@eventim.si
- Can I still cancel the order?
- As soon as your online purchase is completed, the system will automatically process the order, which is why the tickets … Show more
- I’ve noticed some additional expenses. Why have they occurred?
- Eventim SI is responsible for the booking, purchase and delivery of chosen tickets. Our charge includes a fee and delive… Show more
- I haven’t received the ordered tickets. What now?
- We offer the option of tracking your order. All you have to do is to create a user account before or after the purchase … Show more
- I didn’t receive the appropriate tickets/number of tickets
- The customer is responsible for checking if the date, time and venue of the event they purchased the ticket for is valid… Show more
The ticket fee
- What does the ticket fee include?
- The ticket fee in the amount of EUR 1 per ticket represents a fee that is used to cover additional administrative and ma… Show more
- Why is this fee necessary?
- Introducing this fee was necessary since we wanted to ensure that our offer includes a wide range of concerts and other … Show more
- Is paying for the cost of processing ticket common practice abroad as well?
- Charging an additional fee is common practice abroad. The ticket fee varies from country to country since its amount dep… Show more
- Why is the fee the same for tickets printed at home and tickets bought at our retail outlet?
- Each service, each ticket distribution generates a certain cost. Considering the increase of ticket sales online, a larg… Show more
- Where can our customers buy tickets without paying the order fee?
- The order fee is charged in every Eventim ticket distribution channel.
- Can Slovenian customers purchase a ticket at one of the other Eventim companies?
- For an event that is put up for sale via the Eventim system in Slovenia, you can also purchase tickets in other countrie… Show more
- Isn’t this fee just a way of making a profit at the customer’s expense?
- Introducing the fee was inevitable since we wish to preserve our offer and the high quality of services that include a w… Show more
- Why haven’t you secured the required funds to cover the ticket fee by increasing the event organisers’ provision instead of just charging the customers?
- Event organisers are also subject to various market requirements, since they must operate in accordance with numerous le… Show more
Event information (changes, cancellations)
- Where can I find information on the venue and the time of the event?
- All information on the time of the event, the prices and the venue can be found on our website www.eventim.si If you can… Show more
- Am I going to receive any other notifications regarding the event?
- You can always find all information on the location, time and date of the event on our website and on the ticket. Other … Show more
- I bought tickets for an event that got cancelled. What should I do?
- Eventim SI, d.o.o. is merely an intermediary in ticket sales and is not responsible for ticket refunds; however, we will… Show more
- I bought tickets for an event that got moved to another date/location. What should I do?
- Eventim SI d.o.o. is an intermediary in ticket sales and is not responsible for ticket refunds; however, we will do our … Show more
- The event was cancelled or moved to another location/date. Why wasn’t I notified?
- Eventim SI, d.o.o. is under no obligation to inform their customers regarding the potential changes in particular events… Show more
- Where can I check if I’ve received my refund?
- The ticket money was refunded using your purchase method. We will refund your ticket money to your credit card, PayPal a… Show more
- I would like to leave a comment on the event that I attended. Where can I do this?
- You can send a comment via email to the address info@eventim.si. You can also express your opinion on the event on our w… Show more
News and notifications
- Where can I subscribe to news?
- You can subscribe to our newsletter by simply looking for the newsletter subscription field and entering your email. Thi… Show more
- Can you notify me when an event goes on sale?
- If you want to be notified when an event goes on sale, subscribe to our Ticket Alarm. Ticket Alarm is a notification you… Show more
- What’s a Ticket Alarm? How can I subscribe?
- Ticket Alarm is a notification you receive about an upcoming event. You can subscribe to a specific artist’s Ticket Alar… Show more
- How often will I be receiving the newsletter?
- You will receive the newsletter on a weekly basis, usually on Wednesdays. If you subscribe to additional news and Ticket… Show more
- Where can I unsubscribe from the newsletter?
- There are several ways of unsubscribing from the newsletter. In the news you receive from us per email, search for a but… Show more
Mobile app
- How do I download application to my phone?
- To download the app, click on the user account icon and select the “Add to homescreen” option.
- How do I remove an app from my phone?
- You can easily remove an application by deleting it.
- Why can't I find a mobile app on the Play Store or App Store?
- Because it’s a progressive web app. These are not usually found on the Play Store or App store but are downloaded direct… Show more
- What kind of application is this?
- The term for such applications is progressive web app, often referred to as the PWA. PWA is a website that looks and beh… Show more
- Why is it worth downloading a mobile app to my mobile phone?
- When you have Eventim’s app installed on your phone and are logged into a user account, this gives you the following ben… Show more
Push notifications
- What is a push notifications?
- It is a service that is used to inform the visitors of the website or our application. You will receive push notificatio… Show more
- I want to receive push notifications on my phone. How can I apply?
- At the bottom of www.eventim.si page you will find the “Subscribe to notifications” button. After you click on it, a… Show more
- I want to sign up for push notifications, but it doesn't show me this option. What now?
- You may have already allowed or blocked notifications on this device in the past.
Get more information here.
- How do I enable push notifications?
- To enable push notifications, simply follow the instructions below. 1. Chrome Browser Open Chrome browser and follow t… Show more
EVENTIM.Streaming
- How does the broadcast work?
- The promoter of a live stream or Video on Demand broadcast transmits the programme to the EVENTIM.Streaming platform. Yo… Show more
- Can I watch the broadcast on different devices at the same time?
- No, every EVENTIM.Streaming ticket contains only one access link. However, you can switch devices during the broadcast. … Show more
- How do I receive my access link? Do I have to sign in?
- After your purchase you will receive an email. Attached to that email you find your ticket as a PDF document. To get to … Show more
- Can I watch the broadcast on my TV?
- If you have a smart TV, you can use the URL shown on your digital ticket to access EVENTIM.Streaming. If you access EVEN… Show more
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