FAQ - Frequently Asked Questions

Ticket insurance

What is the Event ticket cancellation insurance?

For further information please click here.
Please note that the ticket insurance is only applicable for residents of the EU and the European Economic Area.

How do I withdraw from the Ticket insurance?

You have the right to withdraw from your insurance contract within 14 calendar days. This must be done in writing (e.g. a letter or email) and sent to:

AWP P&C S.A., Austrian Branch
Attn: Service Center
Hietzinger Kai 101-105
1130 Wien
Service.at@allianz.com

Withdrawal from an insurance contract terminates any provided insurance coverage or future obligations under the insurance contract. If the insurer has already provided insurance coverage, you will be entitled to a refund only for the part of the insurance premium corresponding to the unused period of coverage. For detailed information please click here.

Ticket selection

How can I browse tickets?

To browse tickets, there is a search bar available on the website. You can find the search bar in the upper right corner (magnifier) and in the middle of the homepage below the rotating cover.



You can type in an artist name, event, location or date into the search bar. Be careful not to make a mistake in your search term in order to get the desired results.
If you want to use advanced search, you can do this by double clicking on the “magnifier”. This will open a new page where you can click on the “filter” as shown below.


With an advanced search bar you can browse events in a particular country, city, you can set a time period or category and choose between events of your choice in a simple way.

How do I select the ticket I want to buy?

When you decide to purchase tickets on the website, find the event and click on it. If several options are available, click the desired date and time next to your chosen event and click on the “Tickets” button.

There are two different options to choose from when selecting tickets – best seat selection and seatmap selection. In the automatic selection, you only have to select the number of tickets and then the button with cart icon and price to continue with the purchase. Please click on the “Seatmap selection” to choose the seat. Select a seat by clicking on a coloured dot (each dot represents a seat). Your elected seats are marked on the diagram with a black frame.

For a detailed description on how to select tickets and the whole purchasing process, click here.

What does the whole purchasing process look like?

For the entire description of the purchasing process with images, click here.

How to choose more than one event?

When you choose your first tickets, the purchasing process will take you to delivery. Instead of choosing delivery, click on “Continue shopping”, which will take you to the search bar. where you can also choose other events.

How can I review my selection?

Your selection is visible during the entire purchasing process in the “Cart contents” section. The contents can also be changed by clicking on “Edit shopping cart”.


If you’re browsing on the page and you’ve already added some tickets to your cart, you can review them by clicking on “User account”, and regardless if you’re logged in or not, you can review your cart by clicking on “View your shopping cart”.

What about minors?

Article 21 of the Law on the Protection of Public Order and Peace (ZJRM-1) stipulates that between midnight and 5 a.m., persons under the age of 16 are prohibited from entering and staying unaccompanied by parents, guardians or guardians in catering establishments and at events where they pour alcoholic beverages. The restriction from the previous paragraph does not apply to catering establishments and events where exclusively non-alcoholic beverages are served.
Other restrictions that would refer to the ban on keeping minors outdoors or in public places, our legislation does not know.

http://www.pisrs.si/Pis.web/pregledPredpisa?id=ZAKO3891

I’m interested in buying a larger number of tickets, where can I buy them?

If you’re buying a larger number of tickets, please contact us at info@eventim.si.
Please indicate all relevant details on the event and the desired quantity.

User account

What’s a user account?

A user account is an account created with an email address and password. We will also send a registration and purchase confirmation to the email account you used for logging in.

For detailed instructions, click here.

How can I create a user account?

You can create a user account by clicking on “User account” found in the upper right corner of our website. When you click this button, a drop-down login form will appear where you can sign in to your user account or create a new one. This way, new users can create a new user account. You also sign in to the user account during the purchasing process.
For detailed instructions, click here.

Where can I see my recent purchases?

In order to view your recent purchases, you have to be signed in to your user account. Then click on “User Account” in the upper right of the page and select “Your recent orders”. You can review your recent purchases with detailed information.

Where can I change my details?

In order to change your details, you have to be signed in to your user account. Then click on “User Account” in the upper right of the page. You can change your password - “Change Password”, email “Change Email”, or you can also add a new address - “Your Addresses”, where you can enter up to 5 additional addresses.

I forgot my login password. What can I do?

If you can’t remember your password, click on your user account found in the upper right corner of the website, then select “Login”, the way you would when signing up. This will open up a form where you can sign in and below you will find a sign saying “Forgotten your password?” . Then enter the email you used for creating your user account into the empty field and you will receive all further instructions per email.

I want to have an event.card. Where can I request it?

You can order the event.card loyalty card through your user account, for which you have to be logged in. Click on “User account” in the upper right to see more options and click on “Event.card”. Fill out the details and click on “Start event.card membership”. You will receive your event.card card per mail, along with your card number. Enter the card number into your user account under “Event.card”, which will connect the card and the user account.

Where and how can I subscribe to news?

When you’re signed in to your user account, you can review the news you’re subscribed to and the ones you can additionally subscribe to. In your “User account”, select “Subscribe to news and notifications”. An overview of news you are currently subscribed to will be displayed. By clicking on “Subscribe to news”, you can also subscribe to other news.

What if I don’t have a user account?

If you don’t have a user account, you can also buy tickets on our website as a guest. The purchasing process will remain the same. After the purchase is completed, you will receive a confirmation email.

Delivery/ Pick up

What are my delivery options?

You can choose between several delivery methods. The delivery method depends on the date of the order and the location of the event. Based on this criteria, you can choose between the following options:
• Postal delivery
• Collection in person/authorised points of sale or Petrol service stations or Big Bang
• print@home
• eTicket

You can view information and details on the respective delivery here.

What is print@home?

A print@home ticket is a ticket that you can print on your own and use it to enter the venue. You can find more information on the purchasing process for the print@home ticket and other information tukaj.
Print@home tiskets are saved in a PDF file, for which you will have to
have Adobe Reader 7.0 or above installed on your computer.

Please make sure to enter the correct email address or you might not receive your tickets. You can avoid this problem by first creating a user account or signing in from an existing one, since this will ensure that the correct email address is entered and also save your tickets in the user account.

SECURING TICKETS
Each ticket is valid when entering the venue for the first time, which means that only the first accepted ticket identification is valid. All following tickets with the same identification are invalid. By using an authorised ticket, the user agrees to the event organiser’s general terms and conditions. Misusing, copying or altering tickets is prohibited.

I haven’t received my Print@home tickets per email. What now?

There is a possibility that you have entered an invalid email address during the purchase or that there has been a technical difficulty. In that case, please refer to info@eventim.si.
Please ensure that you enter a valid email address while ordering or you might not receive your tickets. You can avoid this problem by first creating a user account or signing in from an existing one, since this will ensure that the correct email address is entered and also save your tickets in the user account, not just your email account.

What’s an e-ticket?

An e-ticket is a ticket in electronic form. Each e-ticket is labelled with its respective QR code.

You can find more information on the purchasing process and using e-tickets here.

How can I change the delivery method during the purchasing process?

Before placing your order, you can change the delivery method during every step of the purchasing process. You can do this by double clicking on “Delivery” and simply selecting another option. Then continue with the process.

I haven’t received any confirmation on the purchase of tickets per email. What now?

There is a possibility that you have entered an invalid email address during the purchase. In that case, please refer to info@eventim.si.
We recommend that you check your spam folder.

You can avoid this problem by first creating a user account or signing in from an existing one, since this will ensure that the correct email address is entered and also save your ticket information in your user account, not just your email account.

Payment

How can I make my payment?

Payment methods can differ based on the selected delivery method, the organiser’s wishes and the date of the event.

The possible payment methods on eventim.si are:
• Payment cards (Diners Card, Mastercard, Visa)
• VALÚ
• Paypal
• Airchas
• Apple Pay
• With cash at points of sale

You can get more detailed information and payment method requirements here.

What is the payment deadline?

If you select “Prepayment” or “With cash at outlets”, payment for tickets is due to be settled within 3 business days from the date of the order. Your tickets are booked during that time.

What cards can I use to carry out the purchase?

You can carry out the purchase using Diners Card, Mastercard and Visa. Please note that the card must contain a CVC/CVV code that enables safe payment.

WARNING: Payment using credit/payment cards is carried out on your bank’s website. All terms of payment and safety protocols are determined and implemented by the bank.

I want to pay by credit card – where do I find the CVV / CVC verification code on my credit card? What is CVV/CVC?

CVV (CARD VERIFICATION VALUE CODE) is a three- or four-digit number on the card that reduces the possibility of misuse in online banking and it can be found on the back of the card. The number ensures that the card is “at hand” at the time of the transfer. The CVV number is therefore not a part of the card number. Different cards use different terms for that number (Visa: CVV2, Mastercard: CVC2), but their function is always the same.

A 3D Secure code is not the same as a CVC code. 3D Secure is a special safety code used in online shopping for confirming your online purchase. You receive it from your banking service provider.

How can I change the payment method during the purchasing process?

Before placing your order, you can change the payment method during every step of the purchasing process. You can do this by double clicking on “payment method” and simply selecting another option. Then continue with the process.

Event.club

What is event an card?

An event.card is an Eventim loyalty card. By becoming a member of our loyalty club and by receiving a loyalty card, you can visit a wide range of events at exclusive and attractive prices and collect special loyalty rewards for each purchase atwww.eventim.si. At the end of each year, you will receive a voucher in the amount of reimbursements of ticket money. Get your event.card now and don’t miss its benefits!

Benefits of an event.card:
• 2% of each ticket purchase at www.eventim.si is added to your card at the end of each calendar year
• Special offers, discounts for particular events
• Special prizes and other benefits
• Event.card news

You can find additional details on the event.card here.

Terms of use

What are the general terms and conditions? Where can I read them?

The customer is bound by the general terms and conditions applicable at the time of the purchase (placing an online order). The customer is reminded of the general terms and conditions every time they place an order and by ordering, the customer agrees to them. The general terms and conditions can be found in the footer of the website and here.
The general terms and conditions are also available in print form at the seller’s address and with a marked date of amendment. The seller reserves the right to change the general terms and conditions; the general rules and conditions that were applicable at the time of the purchase are applicable in the mutual relationship. All potential disputes shall be resolved by the competent court in Ljubljana.

Gift voucher

Where can I buy gift vouchers and under which conditions?

Treat your loved ones to the perfect gift that can be redeemed to their own wishes.
Eventim gift vouchers can be purchased on our website and at our outlets.

Find out more about gift vouchers here.

Problems after the purchase

Lost/stolen tickets - What should I do?

Tickets are securities, a document that essentially doesn’t have a replacement. Tickets cannot be simply replaced if you lose them or if they get stolen. If the tickets get lost or stolen, the customer is not entitled to a refund or replacement tickets; however, we will do our best to help. Loss, theft or destruction of tickets should be reported to the seller as soon as possible. You can contact us at info@eventim.si and we will check if there is anything we can do despite the aforementioned situation. In the examples above, you can also submit a request for the issue of replacement tickets. There is a charge of €5 per ticket for this service.

Send your ticket and purchase details to info@eventim.si

I’ve noticed a mistake during the purchase - I’ve chosen the wrong event/wrong number of tickets/wrong delivery or payment method.

Before clicking on “Payment”, the customer is responsible for checking all purchase information (date and purchase total, event name, number of seats, etc.). In the final window before the payment, you can still change any of the purchase settings - the event, date, time, seating plan, number of seats, etc. Once the tickets are purchased, which is carried out right after you click on payment when shopping online, you can no longer change or withdraw the purchase.
As soon as your online purchase is completed, the system will automatically process the order, which is why the tickets will be recorded as correctly purchased and, in most cases, changes will not be possible.
If this happens, please contact us at info@eventim.si

There was an error during the purchase.

Please try to carry out the purchase again. If the error persists, please contact us at info@eventim.si

Can I still cancel the order?

As soon as your online purchase is completed, the system will automatically process the order, which is why the tickets will be recorded as correctly purchased and changes will no longer be possible.
Unfortunately, your order cannot be cancelled. Our partner organisers don’t allow ticket replacements/cancellations or exchanges by categories.

I’ve noticed some additional expenses. Why have they occurred?

Eventim SI is responsible for the booking, purchase and delivery of chosen tickets. Our charge includes a fee and delivery costs. The price stated on the website usually doesn’t include additional delivery/commission costs.
The final price for payment of tickets consists of:
• the ticket price
• the purchase costs (including all ticket booking and purchasing costs)
• the method of payment
• the chosen delivery method

I haven’t received the ordered tickets. What now?

We offer the option of tracking your order. All you have to do is to create a user account before or after the purchase of tickets.
In your user account, under “Your recent purchases”, a list of all purchases made on the website www.eventim.si will appear with their current status shown next to them.
• If a purchase was made via the website, its status is PAID/BOOKED
• Orders with the status PRINTED/SENT are already on their way to you

Please check if the ticket delivery information is correct. We will send your tickets as soon as we receive your payment, which is usually the following business day.
Eventim d.o.o. is a company that produces and sells electronic tickets and it is not responsible for delivery.
The reasons for not receiving the tickets yet might be outstanding commitments, under/overpaying while purchasing tickets, your choice of delivery method (registered mail, collection in person at the outlet ...).
If you have any further questions, please contact info@eventim.si

I didn’t receive the appropriate tickets/number of tickets

The customer is responsible for checking if the date, time and venue of the event they purchased the ticket for is valid. Upon receipt of the ticket, the customer is responsible for checking the ticket printout for potential errors (such as the incorrect event name, event date, time and venue and incorrect seat) and report them to the salesperson immediately or within eight days before the event.
If you notice that you received the wrong tickets (wrong category, seats, tickets for the wrong event, tickets with the wrong date), please contact us immediately at info@eventim.si . We will get back to you as soon as possible.
After you return the incorrect tickets, you will receive the appropriate ones without delivery costs.

The ticket fee

What does the ticket fee include?

The ticket fee in the amount of EUR 1 per ticket represents a fee that is used to cover additional administrative and material costs, bank transaction costs and other costs.

Why is this fee necessary?

Introducing this fee was necessary since we wanted to ensure that our offer includes a wide range of concerts and other events, that we offer a high-quality service and a safe, quick and simple way of purchasing tickets online and at all of our 1500 retail outlets.
The main reasons for introducing the order fee were the introduction of fiscal cash registers, bank transfer expenses and expenses related to verifying mobile tickets and tickets printed at home at the event.
The fee is introduced in a transparent way because we wish to continue our successful cooperation with our business partners, but above all, we want to continue being a good service provider to our loyal customers.

Is paying for the cost of processing ticket common practice abroad as well?

Charging an additional fee is common practice abroad. The ticket fee varies from country to country since its amount depends on several factors. Each company has to adapt to market demands such as the purchasing power of the consumers, legal obligations, etc. This fee makes it possible for Slovenian customers to continue having the possibility of purchasing tickets for various events abroad, since we are the only provider of an international ticket issuing system. This service allows our customers to avoid paying postage, bank transfer costs for international payments and additional costs of purchasing tickets online that are generally higher abroad.

Why is the fee the same for tickets printed at home and tickets bought at our retail outlet?

Each service, each ticket distribution generates a certain cost. Considering the increase of ticket sales online, a larger number of workers has to be ensured for verifying tickets at the entrance to every event, where they are doing their best to solve potential issues and avoid difficulties that may arise on-site. Our business partners, retail outlets, also have to meet expenditures. We will still do our best to ensure that our customers receive the highest quality of service.

Where can our customers buy tickets without paying the order fee?

The order fee is charged in every Eventim ticket distribution channel.

Can Slovenian customers purchase a ticket at one of the other Eventim companies?

For an event that is put up for sale via the Eventim system in Slovenia, you can also purchase tickets in other countries in which Eventim operates. Both online and at retail outlets. Customers can certainly purchase tickets abroad as well, however, they will be charged for ticket delivery costs and possible other costs applicable in the respective country.

Isn’t this fee just a way of making a profit at the customer’s expense?

Introducing the fee was inevitable since we wish to preserve our offer and the high quality of services that include a wide range of events and the option of purchasing tickets online or at a large network of outlets. We also continuously face security challenges in the domain of online money transfers that require additional investing to ensure that you, our customers, receive the highest level of security and privacy of your data.

Why haven’t you secured the required funds to cover the ticket fee by increasing the event organisers’ provision instead of just charging the customers?

Event organisers are also subject to various market requirements, since they must operate in accordance with numerous legal provisions, which includes covering numerous expenses, customs duties and other duties. Nevertheless, we always endeavour to reconcile the organiser’s requirements with the customer’s needs.

Event information (changes, cancellations)

Where can I find information on the venue and the time of the event?

All information on the time of the event, the prices and the venue can be found on our website www.eventim.si
If you can’t find the desired event, please try to search for it later. There is a possibility that the event is no longer on sale.
In the case of larger events, we usually send additional notifications to the ticket owners before the event. You will receive this notification (Ticket Alarm) per email if you submitted your email address and agreed to receiving notifications during the purchase.

Am I going to receive any other notifications regarding the event?

You can always find all information on the location, time and date of the event on our website and on the ticket. Other event-related information will in most cases be available on our website. In the case of larger events, we usually send additional notifications before the event. You will receive this notification (Ticket Alarm) per email if you submitted your email address and agreed to receiving notifications during the purchase

I bought tickets for an event that got cancelled. What should I do?

Eventim SI, d.o.o. is merely an intermediary in ticket sales and is not responsible for ticket refunds; however, we will do our best to ensure that this is carried out by the organiser.

If an event organizer decides to postpone an event or to change a venue, the ticket shall, irrespective of the reasons for the postponement or change, apply for the new date or the new event venue. It is up to the event organizer to decide whether tickets can be returned, reimbursed or exchanged.

If the event gets cancelled, you can return your tickets within a month from the date of the cancellation at the latest, except if the event organiser determines otherwise. We therefore recommend you return the tickets immediately, since the event organiser may change the date of the refund at any point.
You can return the tickets to the retail outlet on the Monday following the date of the cancellation of the event. Ticket owners who purchased their tickets online, please send us your purchase number to info@eventim.si and your will receive further instructions.
The right to minimal or justifiable changes in the set or performance is a reserved right. In the event of a cancellation, change of date of the event or change in the set or programme, additional expenses that may arise (e.g. travel costs, hotel costs, costs of the outlet, delivery costs, order fee) will not be reimbursed.

I bought tickets for an event that got moved to another date/location. What should I do?

Eventim SI d.o.o. is an intermediary in ticket sales and is not responsible for ticket refunds; however, we will do our best to ensure that this is taken care of by the organiser.

If an event organizer decides to postpone an event or to change a venue, the ticket shall, irrespective of the reasons for the postponement or change, apply for the new date or the new event venue. It is up to the event organizer to decide whether tickets can be returned, reimbursed or exchanged.

If the event gets moved to another date/location and this does not suit you, you can return the tickets in accordance with the organiser’s instructions. You can return the tickets to the retail outlet immediately after the cancellation of the event. Ticket owners who purchased their tickets online, please send us your purchase number to info@eventim.si and your will receive further instructions.
The right to minimal or justifiable changes in the set or performance is a reserved right. In the event of a cancellation, change of date of the event or change in the set or programme, additional expenses that may arise (e.g. travel costs, hotel costs, costs of the outlet, delivery costs, order fee) will not be reimbursed.

The event was cancelled or moved to another location/date. Why wasn’t I notified?

Eventim SI, d.o.o. is under no obligation to inform their customers regarding the potential changes in particular events, although we are doing our best to do so.
The possible reasons why you weren’t informed about the cancellation/change of date of the event are the following:
• We don’t have your contact details or your contact details are incorrect/incomplete.
• The organiser didn’t inform us about the changes on time.

We recommend that you always visit our website www.eventim.si before going to the event so you can check if there are any changes in relation to the chosen event. You can find the latest cancellations, changes and news here.

The right to minimal or justifiable changes in the set or performance is a reserved right. In the event of a cancellation, change of date of the event or change in the set or programme, additional expenses that may arise (e.g. travel costs, hotel costs, costs of the outlet, delivery costs, order fee) will not be reimbursed.

Where can I check if I’ve received my refund?

The ticket money was refunded using your purchase method. We will refund your ticket money to your credit card, PayPal account or transaction account. Please check with your bank first, but if you have any further concerns or questions, kindly contact our info service at info@eventim.si.

I would like to leave a comment on the event that I attended. Where can I do this?

You can send a comment via email to the address info@eventim.si.
You can also express your opinion on the event on our website, where you can rate the event and leave a comment. Select the desired event and click on “Write Fan Report” in the ticket sales section.

Eventim SI d.o.o. is an intermediary in ticket sales and is not responsible for the quality of the event. The entire organisation of the event, the seating plan and pricing are the liability of the organiser and not of Eventim SI. You can also send a comment directly to the event organiser indicated on every ticket.

News and notifications

Where can I subscribe to news?

You can subscribe to our newsletter by simply looking for the newsletter subscription field and entering your email. This will subscribe you to our weekly general news.



If you wish to receive additional news, click on the arrow, which will take you to a new page where you can tick the desired news topics that you wish to receive. When you’ve made your selection, click “Confirm”.
In “User account” under “Newsletter subscription and notifications” you can review which news you’re already subscribed to and also edit which news you want to subscribe to or unsubscribe from.

Can you notify me when an event goes on sale?

If you want to be notified when an event goes on sale, subscribe to our Ticket Alarm. Ticket Alarm is a notification you receive about an upcoming event. You can subscribe to a specific artist’s Ticket Alarm and when this artist’s event is confirmed, you’ll be among the first ones to know. Enter you email address into the empty field “Enter Your Email” and confirm your subscription.

What’s a Ticket Alarm? How can I subscribe?

Ticket Alarm is a notification you receive about an upcoming event. You can subscribe to a specific artist’s Ticket Alarm and when this artist’s event is confirmed, you’ll be among the first ones to know.

How often will I be receiving the newsletter?

You will receive the newsletter on a weekly basis, usually on Wednesdays. If you subscribe to additional news and Ticket Alarms, occasionally you will receive an additional email. You will receive a Ticket Alarm when your chosen event is announced. Additional news are sent occasionally.

Where can I unsubscribe from the newsletter?

There are several ways of unsubscribing from the newsletter. In the news you receive from us per email, search for a button below the text where you can click to unsubscribe. You can send us an email to a href="mailto:zasebno@eventim.si" target="_top">zasebno@eventim.si where you can describe which databases you want to be erased from. One of the options is editing your news and notification subscriptions in your “User Account”. In the “User Account” in the “News and Notification Subscriptions” you can review your current news and Ticket Alarm subscriptions. This is where you can also subscribe to other news or unsubscribe.

Mobile app

How do I download application to my phone?

To download the app, click on the user account icon and select the “Add to homescreen” option.

How do I remove an app from my phone?

You can easily remove an application by deleting it.

Why can't I find a mobile app on the Play Store or App Store?

Because it’s a progressive web app. These are not usually found on the Play Store or App store but are downloaded directly through the Website.

What kind of application is this?

The term for such applications is progressive web app, often referred to as the PWA. PWA is a website that looks and behaves as if it is a mobile app. It is used to provide faster and better experience (especially) on mobile devices.

Why is it worth downloading a mobile app to my mobile phone?

When you have Eventim’s app installed on your phone and are logged into a user account, this gives you the following benefits:
o With the mobile application, you can access e-tickets anywhere, anytime, even if you do not have mobile internet or WiFi access.
o An easy and save way to buy tickets
o You have a great overview of Eventim’s offer and you can keep track of upcoming events.
o You can subscribe to push notifications. This way, you won't miss an important event
o You can also save and share e-tickets you have purchased for family and friends from the application.

Push notifications

What is a push notifications?

It is a service that is used to inform the visitors of the website or our application.
You will receive push notifications for the following purposes:
o Notification of change or cancellation of the event
o Notification of an upcoming event (when you sign up for an artist)
o Instructions for the event
o Event purchase reminder
o Other important notices

I want to receive push notifications on my phone. How can I apply?

At the bottom of www.eventim.si page you will find the “Subscribe to notifications” button.



After you click on it, a window will appear. To receive notifications, click the “Allow” button and push notifications will be enabled.

I want to sign up for push notifications, but it doesn't show me this option. What now?

You may have already allowed or blocked notifications on this device in the past.

Get more information here.

How do I enable push notifications?

To enable push notifications, simply follow the instructions below.

1. Chrome Browser

Open Chrome browser and follow the given path or simply type-
chrome://settings/content in a new tab.
A pop-up window with content setting will be displayed. Scroll down to Notifications
A list of pages, you have subscribed for will appear. Here you can allow, deny or completely delete them.

2. Firefox Browser

Open Mozilla Firefox browser, then go to Firefox menu and select options.
Select the content segment and tap on the choose button under Notifications.

A Notification Permissions window will pop-up. In this section, select the site URL’s you wish to unsubscribe. Then click on Remove Site.
• To stop all sites from sending push messages, click Remove All Sites.
• Websites will need to ask your permission to send messages in the future.

3. Safari Browser
Open your Safari browser and click on Safari. Under Safari panel click on Preferences.
Select the website you wish to remove from notification section. Click on Allow or Deny as per your preference.

EVENTIM.Streaming

How does the broadcast work?

The promoter of a live stream or Video on Demand broadcast transmits the programme to the EVENTIM.Streaming platform. You can access this content using your exclusive access link. Please note, solely the promoter is responsible for the programme resp. content of the broadcast.

Can I watch the broadcast on different devices at the same time?

No, every EVENTIM.Streaming ticket contains only one access link. However, you can switch devices during the broadcast. For this, please just click your access link on the respective device. The broadcast on the previously used device will stop automatically.
If you want to watch the broadcast on different devices at the same time, please purchase the respective number of tickets.

How do I receive my access link? Do I have to sign in?

After your purchase you will receive an email. Attached to that email you find your ticket as a PDF document. To get to your broadcast, please open the PDF and click the link in the middle of the ticket. No further registration on EVENTIM.Streaming is necessary. Please note: the link is active from about 15 minutes prior to your event. If you click the link earlier, please refresh the web page shortly before the event.

Can I watch the broadcast on my TV?

If you have a smart TV, you can use the URL shown on your digital ticket to access EVENTIM.Streaming. If you access EVENTIM.Streaming via your smartphone, you might use the Screen Mirroring functionality (e.g. Chromecast or Apple TV) to transmit the broadcast onto your smart TV. Here you can find tutorials for Chromecast and Apple TV.